Skip to content

Terms of Service

Effective date: September 21, 2026

1. Who you are contracting with

These Terms of Service (the "Terms") are a binding agreement between you and Maxxed Technical Systems ("BayLineup," "we," "us"), with legal notice sent to 3631 Truxel Road #1049, Sacramento, CA 95834, United States. They cover the marketing site at baylineup.com, the production application, the public demo environment, and the public and partner APIs (together, the "Service").

2. Agreement to these Terms

By accessing or using the Service you agree to these Terms. If you use the Service on behalf of a shop, business, or other organization, you represent that you have authority to bind that organization, and "you" means that organization. If you do not agree, do not use the Service.

3. Description of the Service

BayLineup is a visual operating board for tire and automotive shops: assigning vehicles to bays and technicians, tracking job and work-order status, and related shop operations. Features described on the marketing site as "Beta," "In development," or "Planned" are not part of the Service until they are generally released, and nothing on those pages is a commitment to deliver a feature on any timeline. We may modify, add, or discontinue features; where a change materially reduces core functionality of a paid plan, we will provide notice as described in section 16.

4. Accounts and access

Production accounts are provisioned for shops with an active relationship with BayLineup. You are responsible for the accuracy of your account information, for safeguarding credentials, for the acts and omissions of every user you authorize, and for all activity under your account. You must notify us promptly at support@baylineup.com if you suspect unauthorized access. You must be at least 18 years old and legally able to enter into a contract.

5. The public demo environment

The public demo is provided for evaluation only. It may use shared or temporary demo access, is not a production environment, and its data may be reset, expired, or replaced with fictional seed data without notice. Do not enter real customer, vehicle, employee, payment, or other sensitive personal or business data into the demo. We are not responsible for data you enter into the demo, including its loss during a reset or expiry, and you are responsible for any personal data you place there.

6. Subscriptions, fees, and taxes

Subscription plans, capacity limits, and any implementation, launch, or setup fee are described on the Pricing page and confirmed in your order or quote. Unless your order says otherwise: subscriptions are billed in advance on the billing cadence shown at checkout or in the order; fees are due on the invoice or billing date; and all amounts are exclusive of sales, use, VAT, and similar taxes, which are your responsibility except for taxes on our net income. Fees already paid are non-refundable except where required by law or expressly stated in your order. We may change subscription pricing on at least 30 days' notice before your next billing period; continuing to use the Service after that date is acceptance of the new price. You may cancel a recurring subscription effective at the end of the then-current billing period unless your order states otherwise. Non-payment may result in suspension after notice and a reasonable opportunity to cure.

7. Acceptable use

You agree not to:

  • Access or attempt to access another tenant's data, or use the demo environment to attempt to reach production systems;
  • Interfere with or disrupt the Service, its rate limiting, demo reset system, or other safety or security mechanism;
  • Use the demo environment for actual production shop operations;
  • Submit unlawful, infringing, abusive, deceptive, or spam content through any form, feedback widget, or API;
  • Reverse engineer, decompile, scrape at scale, or attempt to derive the source code of the Service, except to the extent that restriction is unenforceable by law;
  • Resell, sublicense, or provide the Service to a third party as a service bureau, except as expressly permitted in writing;
  • Probe, scan, or test the vulnerability of the Service without authorization. Coordinated disclosure is welcome — see Security & trust.

8. Your data, and the license you give us

As between you and BayLineup, you own the operational data your shop enters into the Service — vehicles, assignments, job records, employees, and related content ("Shop Data"). You grant us a non-exclusive, worldwide license to host, process, transmit, display, and back up Shop Data solely to provide, secure, and support the Service, and to comply with law. You are responsible for having the rights and, where required, the consents to place Shop Data (including employee and customer personal data) into the Service. We handle personal data as described in the Privacy Policy, which is incorporated into these Terms. We may generate and use aggregated, de-identified statistics that do not identify you, your shop, or any individual.

9. Data export and deletion

We provide export and deletion capabilities as described in the Service and Privacy Policy. Following termination, export availability and deletion timing may depend on the applicable product, order, legal obligations, backup cycles, and any preservation or legal hold. We may retain records required for security, fraud prevention, billing, dispute resolution, or legal compliance for as long as reasonably necessary for those purposes.

10. Intellectual property

BayLineup, its branding, documentation, and underlying software are owned by Maxxed Technical Systems and its licensors and are protected by intellectual property law. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business operations for the term of your subscription. No other rights are granted, including no rights to our trademarks or branding beyond referring to the product by name. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11. Third-party services

The Service may interoperate with third-party systems you choose to connect. Those services are governed by their own terms, we do not control them, and we are not responsible for their availability, accuracy, security, or acts. Current integration status is published at Integrations.

12. Warranties and disclaimer

We will provide the Service with reasonable skill and care. Except for obligations that cannot lawfully be disclaimed, and to the fullest extent permitted by law, the Service — including the public demo — is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or suitable for every shop workflow. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

13. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, business interruption, or lost or corrupted data, arising out of or relating to the Service, even if advised of the possibility. To the fullest extent permitted by law, each party's total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid to BayLineup for the Service in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars ($100) if you have paid nothing. These limits do not apply to payment obligations, indemnification obligations, fraud, willful misconduct, or liability that cannot be limited by law.

14. Indemnification

You will defend, indemnify, and hold harmless BayLineup and its officers, employees, and agents from third-party claims, damages, and reasonable costs (including attorneys' fees) arising from your Shop Data, your use of the Service in violation of these Terms or applicable law, or your failure to obtain rights or consents required for data you place into the Service. We will defend, indemnify, and hold you harmless from third-party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights. The indemnified party must promptly notify the other, allow it to control the defense, and reasonably cooperate.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for material breach, non-payment after notice, unlawful or abusive activity, security risk, or where required by law or necessary to protect the Service or its users. Where practical we will give notice and an opportunity to cure first. Provisions that by their nature should survive termination will survive, including ownership, confidentiality-related obligations, disclaimers, limitations of liability, indemnification, dispute, and general provisions.

16. Changes to these Terms

We may update these Terms as the product and law change. We will post the updated version here with a new effective date, and for material changes affecting paid accounts we will provide reasonable advance notice by email or in-product notice when required. Continuing to use the Service after the effective date of an update constitutes acceptance to the extent permitted by law.

17. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally. Any dispute not resolved informally will be brought exclusively in the state courts located in Sacramento County, California, or the applicable federal court serving Sacramento County, and each party consents to personal jurisdiction and venue there. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property, confidential information, or system security.

18. General

These Terms, together with the Privacy Policy and any order or quote referencing them, are the entire agreement between the parties on this subject and supersede prior discussions. If a provision is held unenforceable, it will be limited to the minimum extent necessary and the rest remains in force. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, financing, reorganization, or sale of assets. Nothing here creates a partnership, agency, franchise, fiduciary, or employment relationship. Neither party is liable for delay or failure caused by events beyond its reasonable control.

19. Notice and contact

Legal notice to BayLineup must be sent to 3631 Truxel Road #1049, Sacramento, CA 95834, United States with a copy to support@baylineup.com. We may give you notice by email to the address on your account, by in-product notice, or by posting an updated legal notice where permitted. General questions about these Terms: support@baylineup.com.