Pricing
Simple, honest pricing — per shop location.
Four plans, priced per physical shop location, not per person who signs in. Standard assisted launches also include a separate one-time Implementation & Launch fee, shown clearly below rather than hidden in the subscription price. There's no separate annual plan today.
Starter
Replace the whiteboard.
Billed monthly, cancel any time
Capacity
- One physical shop location
- Up to 10 active employees
- Up to 12 bays/work areas
- Unlimited user accounts within the active-employee limit
What's included
- Real-time assignment board with live timers and overdue visibility
- Passenger/light-truck workflow, vehicle and repair-order entry
- Shop service catalog with duty and quantity selection
- TPMS Sensor, Relearn, Diagnostic and Valve Stem job types
- Technician status, hold/resume, and qualified-Lead safeguards
- Printable board, CSV export, and durable assignment history
- Staff and supervisor roles with standard user management
- Email support with a two-business-day target
Not included on Starter
- Commercial/service-call workflow
- Service-truck dispatch and lunch escalation
- Full SOP library
- Management analytics
- Third-party integrations
- Priority support
Growth
Run the full day-to-day shop.
Billed monthly, cancel any time
Capacity
- One physical shop location
- Up to 30 active employees
- Up to 30 bays/work areas
- Unlimited user accounts within the active-employee limit
What's included
- Everything in Starter, plus:
- Passenger and commercial workflows, semi/equipment/commercial-unit tracking
- Service-call workflow with on-call employees and service-truck assignments
- Lunch schedules, buddy coverage, and escalation warnings
- Full searchable SOP library across Office, Assignment, Passenger, Commercial, People, and Quality & Safety
- Shop performance dashboard — completed jobs, on-target rate, median duration, and more
- 6-, 12- and 24-month reporting views
- Standard CSV imports and guided roster/permission/catalog setup
- One remote onboarding/training session
- Email support with a one-business-day target
Pro
For large or complex single-location shops.
Billed monthly, cancel any time
Capacity
- One physical shop location
- Unlimited active employees under a documented reasonable-use policy
- Unlimited bays/work areas under a documented reasonable-use policy
- Multiple departments, zones or internal workflow areas
What's included
- Everything in Growth, plus:
- Advanced operational analytics and full operational-history access
- Supervisor-only anonymous product-usage analytics (7/30/90-day windows, Do Not Track honored)
- Generic REST connector and webhook-ingestion access, when applicable, with field/employee-mapping overrides
- Sync state, retry and dead-letter visibility, plus integration sandbox/testing support
- Enhanced audit visibility
- Two remote onboarding/training sessions
- Priority email support with a same-business-day initial target during published support hours
- Early consideration for compatible beta programs
- TPMS direct-hardware-reading access only if accepted into the hardware testing program
Custom
Outside the usual range? Let's talk.
Subscription and implementation quoted based on scope
Capacity
- Lightweight: one tiny shop, up to 5 active employees, up to 6 bays
- Enterprise: exceptionally large single-location operations (multi-location support is not available today)
Two possible paths
- Lightweight — a simplified passenger board for a very small shop
- Enterprise — contracted terms for an exceptionally large single-location shop
- Data migration, implementation planning, and admin/team training scoped to your operation
- Priority or contracted support targets, with an optional SLA
See the full comparison table below for exact capacity limits and included features.
Implementation & Launch
Configure it yourself, or launch it with us.
A one-time Implementation & Launch fee is kept separate from your monthly subscription so you can see exactly what is recurring and what pays for getting your real operation configured and live. Pick the tier that fits your shop:
Self Setup — $100 one-time
You configure your own shop, resources, roster, and permissions using our documentation and support articles. No live session — start whenever you're ready, at your own pace.
Guided Setup — $250 one-time
A live-assisted launch: planning, shop/resource configuration, first supervisor setup, roster and permission assistance, skills and workflow setup, supported catalog/import help, communications setup, launch testing, appropriate manager/team training, go-live assistance, launch-period configuration corrections, and a post-launch review.
Custom engineering, unsupported integrations, unusually large or messy migration/data cleanup, third-party fees, hardware, onsite travel, and other non-standard professional services are quoted separately regardless of tier. Advanced launches generally begin around $1,500; multi-location or enterprise implementations generally begin around $2,500+. Selected Founding Shop, partner, pilot, or other approved offers may receive an implementation credit or waiver, shown as a separate line item rather than changing the fee's underlying value.
Which plan is right for your shop?
A quick read on who each plan is actually built for.
Starter
Replace the whiteboard. One location, up to 10 employees and 12 bays — the assignment board, safeguards, and history you need to stop using a whiteboard.
Growth
Run the full shop workflow. Passenger and commercial work, SOPs, shop performance reporting, and the coordination tools an active shop runs on day to day.
Pro
Manage a large, complex location. Unlimited employees and bays under reasonable use, advanced analytics, the SQL workbench, and priority support.
Custom
Lightweight edge case, or an unusually large single-location operation. A tiny single shop that needs less than Starter, or a multi-location/enterprise operation that needs more than Pro.
Full plan comparison
Every row uses an explicit value — Included, Not included, an exact limit, or where something is qualified or scoped separately.
| Feature | Starter | GrowthMost Popular | Pro | Custom |
|---|---|---|---|---|
| Capacity | ||||
| Physical shop locations | 1 | 1 | 1 | 1, or multiple (Enterprise) |
| Active employees | Up to 10 | Up to 30 | Unlimited, reasonable use | Up to 5 (Lightweight) or scoped (Enterprise) |
| Bays/work areas | Up to 12 | Up to 30 | Unlimited, reasonable use | Up to 6 (Lightweight) or scoped (Enterprise) |
| User accounts | Unlimited within employee limit | Unlimited within employee limit | Unlimited within employee limit | Unlimited within employee limit |
| Departments/zones/workflow areas | Not included | Not included | Included | Separately scoped |
| Assignment board | ||||
| Real-time assignment board | Included | Included | Included | Simplified (Lightweight) or full |
| Vehicle, repair-order, work-note and office-note entry | Included | Included | Included | Included |
| Waiting and Call When Done | Included | Included | Included | Included |
| Shop service catalog, duty and quantity selection | Included | Included | Included | Included |
| Custom “Other” work | Included | Included | Included | Included |
| Tire, oil, maintenance and mechanical categories | Included | Included | Included | Core categories (Lightweight) or full |
| Oil-change sticker date and mileage enforcement | Included | Included | Included | Included |
| Work-order drawer and print view | Included | Included | Included | Included |
| Passenger and commercial workflows | ||||
| Passenger/light-truck workflow | Included | Included | Included | Included |
| Commercial workflow (semi, equipment, commercial units) | Not included | Included | Included | Enterprise only |
| Commercial/service-call workflow | Not included | Included | Included | Enterprise only |
| On-call employees and service-truck dispatch | Not included | Included | Included | Enterprise only |
| Technician coordination | ||||
| Ready/Active/Lunch/Out/Unavailable statuses | Included | Included | Included | Included |
| Live timers, target warnings and overdue visibility | Included | Included | Included | Included |
| Hold and resume with standard hold reasons | Included | Included | Included | Included |
| Lunch schedules, buddy coverage and escalation warnings | Not included | Included | Included | Enterprise only |
| Configurable shop buffer and coverage settings | Not included | Included | Included | Enterprise only |
| Skills-coverage warnings | Not included | Included | Included | Enterprise only |
| Safeguards and permissions | ||||
| Lead, Assist and No skill permissions | Included | Included | Included | Included |
| Permission-aware recommendations | Included | Included | Included | Included |
| Qualified-Lead safeguards | Included | Included | Included | Included |
| Required assignment-override reasons | Included | Included | Included | Included |
| Conflict-safe saving | Included | Included | Included | Included |
| Shared-monitor privacy protections | Included | Included | Included | Included |
| TPMS | ||||
| TPMS Sensor, Relearn, Diagnostic and Valve Stem job types | Included | Included | Included | Basic types (Lightweight) or full |
| Direct TPMS hardware reading | Not included | Not included | Hardware testing program only | Not included |
| SOPs | ||||
| Full searchable SOP library | Not included | Included | Included | Enterprise only |
| Office, Assignment, Passenger, Commercial, People, and Quality & Safety procedures | Not included | Included | Included | Enterprise only |
| SOP owners, triggers, required records, escalation paths, revisions and review dates | Not included | Included | Included | Enterprise only |
| Analytics and reporting | ||||
| Shop performance dashboard (completed jobs, on-target %, median duration, staffed count) | Not included | Included | Included | Enterprise only |
| Passenger/commercial and employee breakdowns | Not included | Included | Included | Enterprise only |
| Override-reason and recommendation-acceptance reporting | Not included | Included | Included | Enterprise only |
| 6-, 12- and 24-month reporting views | Not included | Included | Included | Enterprise only |
| Advanced operational analytics, full operational history | Not included | Not included | Included | Enterprise only |
| Supervisor-only anonymous product-usage analytics (7/30/90-day, DNT-honoring) | Not included | Not included | Included | Enterprise only |
| Page-view and rage-click hotspot reporting | Not included | Not included | Included | Enterprise only |
| Cross-location reporting | Not included | Not included | Not included | Not available today |
| Data access and exports | ||||
| Printable board and CSV export | Included | Included | Included | Included |
| Durable assignment and completion history | Included | Included | Included | Included |
| Standard CSV imports | Not included | Included | Included | Enterprise only |
| Integrations | ||||
| Generic REST connector access, when applicable | Not included | Not included | Qualified access | Separately scoped |
| Webhook-ingestion capability, when applicable | Not included | Not included | Qualified access | Separately scoped |
| Field mapping and employee-mapping overrides | Not included | Not included | Included | Separately scoped |
| Sync state, retry and dead-letter visibility | Not included | Not included | Included | Separately scoped |
| Integration sandbox/testing support | Not included | Not included | Included | Separately scoped |
| Named third-party vendor connectors | Not included | Not included | None production-verified yet | None production-verified yet |
| Custom development | Not included | Not included | Not included | Separately scoped |
| Administration and security | ||||
| Staff and supervisor roles | Included | Included | Included | Included |
| User management and standard settings | Included | Included | Included | Included |
| Multi-location administration | Not included | Not included | Not included | Not available today |
| Enhanced audit visibility | Not included | Not included | Included | Enterprise only |
| Location-specific roles, catalogs and procedures | Not included | Not included | Not included | Not available today |
| Onboarding | ||||
| Guided account setup | Included | Guided roster, permission and catalog setup | Guided workflow, catalog and permission review | Self-guided (Lightweight) or planned (Enterprise) |
| Remote onboarding/training sessions | Not included | One session | Two sessions | Self-guided, or scoped admin/team training (Enterprise) |
| Data migration and implementation planning | Not included | Not included | Not included | Separately scoped |
| Support | ||||
| Email support target | Two business days | One business day | Same business day, priority | Standard, or priority/contracted (Enterprise) |
| Public system-status access | Included | Included | Included | Included |
| Optional SLA | Not included | Not included | Not included | Enterprise only |
| Early consideration for compatible beta programs | Not included | Not included | Included | Not included |
| Multi-location and enterprise | ||||
| Multiple locations | Not included | Not included | Not included | Not available today |
| Organization and cross-location administration | Not included | Not included | Not included | Not available today |
| Higher integration requirements | Not included | Not included | Not included | Separately scoped |
| Priority or contracted support targets | Not included | Not included | Not included | Enterprise only |
Outside the usual range?
Whether you need a lightweight board-only setup or an enterprise deployment across multiple locations, tell us what you're operating. We'll determine whether an alternate BayLineup package is a good fit.
Custom packages use BayLineup's standard platform. Subscription, implementation, migration, training, bespoke development, integrations, and contractual service levels are scoped to the actual engagement.
Lightweight
- One tiny shop
- Up to five active employees
- Up to six bays
- Simplified passenger board
- Core statuses, timers, holds, permissions and safeguards
- Basic TPMS job types
- Print and CSV
- Self-guided onboarding
- Standard email support
- No commercial workflow, SOP library, analytics, SQL, integrations, live training or custom development
Enterprise
- Multiple locations or exceptionally large operations
- Organization and cross-location administration
- Cross-location reporting
- Location-specific roles, catalogs and procedures
- Higher integration requirements
- Data migration and implementation planning
- Administrative and team training
- Priority or contracted support targets
- Optional SLA
- Separately scoped integrations and reporting
Tell us about your shop
The more we know, the faster we can tell you whether Custom — or simply Starter, Growth, or Pro — is the right fit. Submitting this form doesn't guarantee BayLineup will build or accept every request; we'll follow up either way.
Pricing questions
Is pricing per user or per location?
Per physical shop location, not per login. Starter, Growth and Pro each include an active-employee ceiling, but every account within that ceiling is unlimited — you don't pay extra per person who signs in.
Is there an onboarding or implementation fee?
Yes, a one-time fee separate from your monthly subscription — but you choose the tier. Self Setup is $100 and you configure the shop yourself using our docs and support articles. Guided Setup is $250 and includes a live-assisted launch. Custom, advanced, multi-location, unsupported-integration, or unusually heavy migration work is quoted based on scope. Approved Founding Shop, partner, pilot, or other offers may receive a clearly recorded implementation credit or waiver.
What's the difference between Self Setup and Guided Setup?
Self Setup ($100) is self-directed: you configure your shop, resources, roster, and permissions yourself using our documentation and support articles, with no live session required. Guided Setup ($250) adds live assisted launch planning, shop and resource configuration, first supervisor setup, roster and permission assistance, skills and workflow setup, supported catalog/import help, communications setup, launch testing, appropriate manager/team training, go-live assistance, launch-period configuration corrections, and a post-launch review. Custom engineering, unsupported integrations, unusually large data cleanup, third-party fees, hardware, travel, and other non-standard professional services are quoted separately either way.
Is there a promo for Guided Setup?
Yes — the first 10 shops that choose Guided Setup can use code GUIDED10 at checkout to pay the Self Setup price ($100) instead of $250. The /pricing page shows how many of those spots are still available.
Can I change plans later?
Yes. As your shop grows past a plan's employee or bay limit, or you need commercial workflows or analytics, you can move up or down to the plan that fits. Contact us to change plans.
Is there a tiny-shop option?
Yes. The Custom Lightweight path is for a very small shop that needs less than Starter. Its subscription and implementation approach are quoted to match the actual scope rather than forcing a standard package that does not fit.
Does Custom mean BayLineup will build anything we request?
No. Custom uses BayLineup's standard platform. Bespoke development, unsupported integrations, migration, training, contractual service levels, and other non-standard work are separately scoped, and not every custom request will be accepted.
Are integrations included?
Pro includes qualified access to the generic REST connector, webhook ingestion, and field/employee-mapping tools when applicable to your setup. No named third-party shop-management vendor connector is production-verified yet, so none is advertised as included. See Integrations for current status.
Can we try BayLineup before purchasing?
Yes. The free demo is an isolated environment seeded with fictional shop data and requires no signup. Request onboarding when you're ready to move your real shop over.
Ready to see it running?
Try the free demo, request onboarding for your real shop, or get in touch if you're still qualifying which plan fits.