Privacy Policy

Effective date: September 21, 2026

1. Who this covers, and who is responsible

This policy describes how Maxxed Technical Systems ("BayLineup," "we," "us") handles information across the marketing site (baylineup.com), the production application used by shops with an active account, and the public demo environment.

For visitors to our site and for account holders, BayLineup is the business responsible for the personal information described below. For operational data a shop enters into the application about its own employees, customers, vehicles, and work, the shop generally determines why that data is used and BayLineup processes it to provide the Service, subject to the Terms of Serviceand applicable law.

2. Information we collect

Shop account holders: account identifiers such as name, username or email, authentication information, role and permission data, and operational records entered into the Service, such as vehicles, assignments, work status, employee information, customer information, parts, documents, communications, and related timestamps.

Marketing and support visitors: information you choose to submit through contact, support, quote, demo-request, partner, onboarding, feedback, or similar forms, such as your name, business, contact information, and message.

Demo visitors: information submitted through demo feedback or support flows and standard technical logs. The demo is intended only for fictional or non-sensitive evaluation data. Demo data may be shared, reset, expired, or replaced depending on the current demo configuration, so do not enter real customer, vehicle, employee, payment, credential, or other sensitive information there.

Automatically collected: technical and security information such as IP address, request time, requested path, browser or device information, identifiers, error and performance information, and similar logs generated through ordinary use of the Service.

Analytics: where enabled, we and our analytics providers may collect page views, approximate location, device/browser characteristics, and similar usage information. Browser controls, provider opt-out tools, and applicable consent settings may limit this collection.

First-party product usage signals: BayLineup may record bounded usage events such as page visits, feature interactions, workflow completion, and friction signals to understand reliability and usability. These events are designed to avoid collecting form contents, credentials, or unnecessary customer data. Where the product honors browser Do Not Track or similar controls, those controls apply as described in the relevant product behavior.

We do not intentionally request biometric data, precise geolocation, government identification numbers, health information, or full payment-card data through ordinary BayLineup operational fields. Do not place such information into free-text fields unless a specifically supported workflow requires it.

3. How we use information

We use information to provide and operate BayLineup, authenticate users, maintain shop workflows, communicate with users, provide support, process billing, secure the Service, investigate abuse and errors, comply with legal obligations, improve product performance and usability, and administer our business. Where consent is legally required for a particular use, we rely on consent; where applicable we may also rely on contractual necessity, legal obligations, and legitimate business interests such as security, support, and product improvement.

We do not sell personal information for money. We do not use shop operational data for third-party advertising. We do not intentionally provide customer or shop operational data to third-party AI providers for training their general-purpose models unless a separate, disclosed product feature and agreement says otherwise.

4. Sharing and disclosure

We may disclose information to service providers that help us host, secure, communicate, process payments, monitor, analyze, or support the Service; to integrations or providers a shop chooses to connect; to professional advisers; to authorities or other parties where required by law or reasonably necessary to protect rights, safety, or security; and in connection with a merger, financing, reorganization, or sale of all or part of the business. Service providers receive information only for the functions they perform for us and are subject to appropriate contractual or legal restrictions.

5. Integrations and external systems

BayLineup may support optional integrations with shop-management, communications, payment, analytics, device, or other external systems. Integration availability varies by provider and product status. When a shop enables an integration, data may be exchanged with that provider as necessary for the selected integration. We use tenant-scoped mappings, access controls, and protected credential-handling mechanisms appropriate to the connector before making it generally available to customers. Current integration status is published at Integrations.

6. International processing

BayLineup is operated from the United States and information may be processed in the United States and in other locations where our service providers operate. Where applicable law requires safeguards for an international transfer, we use legally recognized transfer mechanisms and contractual protections as appropriate to the provider and jurisdiction.

7. Data retention

We retain information for as long as reasonably necessary to provide the Service, maintain security and audit history, support the customer relationship, comply with legal and accounting obligations, resolve disputes, and enforce agreements. Different record families may have different retention periods. Operational data may remain available for export for a limited period after termination and may persist temporarily in backups after deletion from active systems. Legal or preservation holds can extend normal retention. Demo operational data is temporary and may be reset or expired on a recurring basis. Feedback, support, security, billing, audit, and de-identified aggregate records may be retained separately where reasonably necessary for their stated purposes.

8. Security

We use administrative, technical, and organizational safeguards appropriate to the nature of the Service, including password hashing, access controls, tenant and location scoping where implemented, signed or authenticated integration endpoints, audit logging, and rate limiting or abuse controls on relevant surfaces. The public demo is logically separated from production use and is not intended for real shop data. Our current practices are described at Security & trust. No system is perfectly secure, and we cannot guarantee absolute security.

9. Your rights and choices

Depending on where you live and the context in which we hold your information, you may have rights to request access, correction, deletion, portability, or information about our processing, and to object to or restrict certain uses. California residents may have rights under the CCPA/CPRA, subject to statutory thresholds, exemptions, and the relationship in which the information was collected. We do not sell personal information or share it for cross-context behavioral advertising as those terms are used in the CCPA/CPRA.

To make a privacy request, email support@baylineup.com. We may verify your identity and authority before acting on a request. If the information was placed into BayLineup by a shop acting as the responsible business/controller, we may direct the request to that shop and assist it as appropriate. We will respond within the time required by applicable law.

10. Children's privacy

BayLineup is a business service intended for adults and workplace users and is not directed to children. We do not knowingly collect personal information from children through ordinary use of the Service. If you believe a child has provided personal information to us, contact us so we can review and address it.

11. Changes to this policy

We may update this policy as the product, providers, and law change. We will post the updated version here with a new effective date and provide additional notice of material changes when required by law or our agreements.

12. Contact

Privacy questions or requests: support@baylineup.com. Written notice may be sent to 3631 Truxel Road #1049, Sacramento, CA 95834, United States.